Workforce Management Real Time Analyst
The Business Support Centre (BSC) of Avis Budget Group, a globally leading vehicle rental service provider, is providing support from beautiful Budapest mainly covering customer care, commercial support and financial services.
If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organisation. It's a very exciting place to be — dynamic, creative and collaborative.
Responsible for ensuring effective and efficient Workforce Management operations by forecasting resource requirements, overseeing resource utilisation and Voice / Non-Voice flows through the use of resource planning systems. By doing this, the job holder is responsible for managing the effective allocation of resource in the required area of the BSC. Good understanding of the underlying process and telephony & Watson system is necessary for the role.
The role requires the job holder to contribute to complex analyses on the WFM area and strongly participate in the further implementations and the strengthening of the Workforce management system.
Why Avis Budget Group BSC is a great place to build a career at:
Visit http://avisbudgetgroupbsc.com/ to learn more about our Business Service Centre!
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As a leading mobility provider, we connect our customers in moments that matter. What matters to you?Join the Avis Budget Group family to get the support, tools, and opportunities you need to get you where you want to go.