GERMAN SPEAKING CUSTOMER CARE - SOCIAL MEDIA SPECIALIST

Connecting you to more!  

Take the next step in your career with a highly successful global organization!

Be part of an exciting milestone, the formation of the BSC Social Media Team in Customer Service!

If you’d like to grow professionally and feel that you would be ready to take on further responsibilities, we would welcome your application.

As a Customer Care - Social Media Specialist role will be: 

• Complaint investigation and handling of queries arriving through our Social media channels (Facebook, Twitter, Instagram, Google reviews)

• Liaise with the customers in a tactful and professional manner to facilitate the complaint resolution whilst rebuilding the Avis brand experience
• Increase the reputation of our brands, address positive, neutral and negative sentiments in SM platforms

To join us, we are looking forward to your application if you have: 

• Advanced knowledge of  German (verbal, written)
• Advanced knowledge of English (verbal, written)
• Excellent and adaptive communication skills written and oral
• Strong digital skills
• Able to understand how the job impacts business results and other teams, thinks end-to-end
• Strong ownership of tasks
• Experience in using Microsoft Office, especially Excel with confidence
• Outstanding customer orientation and problem-solving skills
• Logical and proactive thinking
• Creative problem solving
• Able to follow-up and monitor activities (check task completion and delivery)
• Ability to prioritize, administrate tasks and take initiative in a fast-paced environment
• Agility in managing a wide variety of queries
• Collaborative approach, team spirit

Advantages:

• Experience in Social Media management is an advantage (Facebook, Instagram, Twitter, service review sites)
• Experience in legal/consumer protection field

If you want to be connected to more in your career Avis Budget Group is the place to be! Apply now!